Vodafone India Service hiring for Advisor

• Company : Vodafone India Service Private Limited
• Website : www.vodafone.in
• Job Role : Advisor
• Eligibility : Any Graduate
• Experience : 0 - 3 Years
• Job Location : Ahmedabad

Company Profile:

Vodafone India is a member of the Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company now has operations across the country with over 150 million customers. Vodafone India has firmly established a strong position within the Vodafone Group too, making it the largest subscriber base globally. This journey is a strong testimony of Vodafone’s success in a highly competitive and price sensitive market.

Job Description:

• He/she will need to provide resolutions to customer’s queries via Wen Chat, Whitemail and Outbound calls.
• Will need to research (real-time) information on various tools to provide accurate information to the customer.
• Needs to maintain all pertinent data related to the customer interaction.
• Will be required to work on multiple transactions at a time.
• Will need to ensure utmost customer satisfaction to ensure the customer is provided accurate information within stipulated time and not keep the customer waiting for a resolution.
• Should be able to deliver according to the set productivity and quality standards and targets.
• Will be required to work on numerous applications and systems at a time.
• Will be required to make calls to customers as and when required.

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